Shipping policy
1. General delivery
1.1 Prints dispatched to your nominated address within 48 hours excluding weekends of your order being accepted by us
1.2 Delivery costs. The costs of delivery will be as displayed on our website.
1.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.
1.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.
1.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and you will receive a refund for any goods you have paid for but not received, less any delivery charges and other administrative charged involved in delivering, handling and storing your goods.
2. International delivery.
2.1 We endeavour to deliver worldwide where possible, however this is not always within our control.
2.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
2.3 You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law.
3. Collection
3.1 Orders placed for collection will be prepared for the next working day.
3.2 Our studio is in Tiptree, Essex. The full address will be provided to the customer once an order has been placed.
3.3 Collection is available from 8.30am to 5.00pm, Monday to Friday, excluding Bank Holidays.
3.4 Collection may be suspended over the Christmas/New Year period; dates for our Christmas break will be publicised on the website from mid-December at the latest.